Privacy policy

Last updated: 16 September 2026

This policy explains what The Furry Fam ("we", "us") collects when you visit thefurryfamstore.com or place an order, why we collect it and what you can ask us to do with it. Our store runs on Shopify, which hosts the site and processes orders on our behalf.

What we collect

When you order: your name, phone number, delivery address and email address, and the products you bought. When you message us on WhatsApp, Instagram, Facebook or email: what you send us. When you browse: the usual technical data collected by Shopify and its cookies (device, browser, pages viewed), used to make the site work and to understand how it is used.

Why we collect it

To prepare and deliver your order, to hand it to our delivery partner with your address and phone number, to answer your questions and handle exchanges, and, only if you agreed to it, to send you our emails. We do not sell your data.

Who sees it

Shopify, which hosts the store; our delivery partner, who receives your name, address and phone number to deliver your order; the email tools we use to send you messages you signed up for. Payment is cash on delivery, so we never see or store card details.

How long we keep it

Order records are kept as long as the law requires us to keep accounting records. Marketing emails stop the moment you unsubscribe. Messages are kept as long as they are useful to help you.

Your choices

You can ask us at any time to show you the data we hold about you, correct it, or delete it where the law lets us. Write to info@thefurryfamstore.com or message us on WhatsApp. Every marketing email carries an unsubscribe link.

Cookies

Shopify uses cookies to keep your cart, remember your preferences and measure how the store is used. You can block cookies in your browser; the cart may then stop working.

Changes

If this policy changes, the date at the top changes with it.

Contact

The Furry Fam, Lebanon. info@thefurryfamstore.com, +961 78 855 219, Monday to Friday, 9am to 6pm.